We are always happy to reply to enquiries about research projects. The FAQs below may help with the more common queries.
I don’t know any of my soldier’s military details, can you still help me?
Yes, we can still help. This is a common starting point and the successful identification, or otherwise, depends on a combination of a surviving service record, how common was the soldier’s name and where he was from. Provide us with all the known personal and family details and we will attempt to match them to the existing soldier records.
What if you cannot find any information on my soldier?
When you place your order we will undertake a preliminary study which should give an indication of how much information there is on your soldier. If we cannot find any information on the military record of your soldier we will charge a flat rate of £30. Please refer to our detailed terms and fees.
Do you research men who served in earlier wars?
Only if a he saw later service in the First World War.
I require research on more than one soldier. Will you offer a discount?
Yes, when you place your order send a full list of all the soldiers you require us to research. Some clients require a ‘family report’ – brothers, father and sons – while others are researching groups of men – a local memorial, a specific unit. We will give you a quote for researching all the names.
How long will it be until I get the report?
A typical research project takes 1-2 weeks to complete. Some projects can may take longer, depending on where your order falls in our cycle of visits to the National Archives at Kew, or unit in which served (i.e. documentation is held within our archive or whether a visit to Kew is required). Compiling reports on families or other groups can also take longer and will depend on the variety of units to be researched.
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